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Q Shipping Policy

You can place your order as follows.

1. Log-in (sign-up if needed)

2. Search for products and add to cart

3. Fill in an order form (e.g., your name, address, contact numbers)

4. Select a payment method and make a payment

5. Once the order has successfully been placed, you will be given an order number.

※ The sold-out items in your shopping cart and wish list may automatically disappear.

※ Cancellation is available if order not shipped.

EXCHANGE / RETURN / REFUND POLICY:

We ask you for a careful examination prior to your purchase (e.g., size, color, or etc.)
Any inquiries regarding the products should be made within 14 days from the day the delivery was completed. (If your order is partially delivered, 14 days term will begin when you receive the last item in your order).

※Please note that our policy ONLY applies to unworn and unused items with all original tags attached. We do NOT issue credit or refund on worn or no-tag items.

Q Return Policy

For Product Returns due to Reasons Caused by the Customer

Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties, wrong size, change of mind and etc.

- Please contact our Customer service center (littleelle.net ) within 14 days after receiving your package.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name/code, reason for return]
- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges. Little Elle is unable to reimburse original shipping fee or customs fees.
- The returned product will not be re-shipped.
- We do not provide prepaid labels.
- The customer is in charge of all the shipping procedure: packing, invoice, choosing your carrier (DHL, USPS, Fedex, etc).
- The customer has to send us the return tracking number in 3 business days.
- Once the product is delivered to us, we will check the condition of the product and process the final refund. (after deduction of round-trip shipping cost, customs and etc)

For Product Returns due to defective and wrongly shipped items

- Please contact our Customer service center ( Littleelle.net) within 14 days after receiving your package and send us return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, a picture of the item, a picture of defect part]

An item can be deemed defective for one of the following reasons:

· Wrong item: you received another product, the wrong color option or the wrong size

· Defective / damaged: the product is damaged or missing a part.

· Wrong info: the information displayed on the website regarding the product were incorrect when you placed the order



The claim will be accepted if:

· The item is unworn and unwashed

· Different than what was ordered (item, color, texture, quality or overall look)

· Notified us within 14 days of receiving your package

· Original tag(s), wrapping(s) or box(es) are intact.



※Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photo shooting or on the settings of your screen. Only obvious color differences will be accepted and will be left to the agent's appreciation. For claims regarding sizing, only differences of over 3cm between the received clothes and the size chart will be accepted.
For any exchanges/ returns of defective or wrongly shipped items the shipping fees will be borne by Little Elle.
We do not provide prepaid labels, the customer is in charge of all the shipping procedure: packing, invoice, choosing your carrier (DHL, USPS, Fedex, etc).
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.

Q Refund Policy

EXCHANGE:

If the customer wants to exchange items for a different size or style, please contact our Customer service center ( Littleelle.net ) within 14 days after receiving your package.



Process:

- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name/code, reason for exchange, item wanted instead]
- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges. Little Elle is unable to reimburse original shipping fee or customs fees.
- We do not provide prepaid labels.
- The customer is in charge of all the shipping procedure: packing, invoice, choosing your carrier (DHL, USPS, Fedex, etc).
- The customer has to send us the return tracking number in 3 business days.
- Once the product is delivered to us, we will check the condition of the product and process the final refund. (after deduction of round-trip shipping cost, customs and etc)
- The customer can order the new Item wanted any time he wants: before return and refund or after.



※Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photo shooting or on the settings of your screen. Only obvious color differences will be accepted and will be left to the agent's appreciation. For claims regarding sizing, only differences of over 3cm between the received clothes and the size chart will be accepted.
For any exchanges/ returns of defective or wrongly shipped items the shipping fees will be borne by Little Elle.
We do not provide prepaid labels, the customer is in charge of all the shipping procedure: packing, invoice, choosing your carrier (DHL, USPS, Fedex, etc).
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.

Q About Us

The brand Little Elle was inspired by the Orsay Museum in Paris.
Elle is she in French so our goal is to expand the fashion industry with caution care of the environment.
To let your child shine bright as the stars is our goal.

Additional Details

  • Ecommerce Stores Products:Mother & Kids
  • Accept Bank Checks:No
  • Accepts Credit Cards:Yes
  • Type of Sale:Retail
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    September, 2022

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